Terms and Conditions of

Jeannie J Kim Pilates Classes

Waiver of Liability and Prospective Release Form for Jeannie J Kim Pilates

Medical Liability

I declare that I am over 18 years of age.

I acknowledge and agree that the workouts are a recreational sports activity and may involve strenuous physical activity.

I understand that I am not obliged to participate in any activity that I do not wish to do, and that it is my right to refuse such participation at any time during classes.

potential risk of injury

I understand that there are inherent risks in all aspects of physical exercise and I acknowledge that I have been informed of the possible strenuous nature of training. I agree that prior to my participation I will inform Jeannie J Kim of any known medical conditions or factors that may place me at risk. Jeannie J Kim may request a medical release from my medical practitioner prior to participation. I will inform Jeannie J Kim of any symptoms before, during and after participation in Jeannie J Kim’s class.

liability of loss, damage, injury or expenses

I release Jeannie J Kim from any and all liability for any loss, damage, injury or expense that I may suffer, or that my next of kin may suffer as a result of my participation in the classes, activities and services provided by Jeannie J Kim.

pre-existing medical conditions

I confirm that I have advised Jeannie J Kim if I have experienced any of the following conditions:

  • Any injury, back, neck or joint pain, restricted movement, heart issues, asthma, or high or low blood pressure, arthritis, slipped or bulging vertebral disk, pelvic floor conditions, dizziness, diabetes, epilepsy, hernia, bone degeneration, high cholesterol, allergies or chronic illness.

  • I also declare that I am not currently pregnant and/or have given birth in the last 12 months and that I have not undergone surgery in the past 12 months.

client responsibilities

  • I acknowledge that it is my obligation and mine alone to take responsibility for my health and wellbeing during any type of exercise I undertake with Jeannie J Kim.

  • I acknowledge that Jeannie J Kim shall not be liable or responsible to me for articles lost, damaged or stolen from any of its studios.

  • I acknowledge that this waiver may be pleaded in response as a bar to any legal proceeding taken by me or on my behalf.

Please note: terms and conditions of this release form and waiver of liability are subject to change without notice

All the information given is true and correct and I have provided Jeannie J Kim with all the information about my health and wellness that may restrict my ability to perform a class.

I agree that my body is my responsibility and I will let Jeannie J Kim know if I experience any pain or discomfort during the class.

I acknowledge that if Jeannie J Kim feels that I am unfit to participate in the workout, she will request I discontinue the workout.

Payment Policy

Card Payments

** Credit card surcharges apply and are included in our pricing ** Jeannie J Kim does not accept American Express or Diners Club

Dishonour Fees and Chargebacks

Please note that a fee of $11.00 will be charged to you for any credit card/debit card charge not honoured by the bank for any reason when processing (via QuickPay Pty Ltd).

Pre-Booking Policy

As our studio is an intimate space, our class sizes are limited for your comfort. We strongly recommend you to pre-book online to reserve your place to avoid disappointment.

If you pre-book a class and fail to attend for any reason, you will be automatically charged for the class.

Cancellation policy for classes

We all have good intentions of getting to our booked barre class, but realistically there are days when making it to class just isn't going to happen. On those days, it is important to keep the class cancellation policy in mind to avoid late cancel and no-show charges. Jeannie J Kim offers small class numbers, so letting her know early allows her to offer the class to someone else on a wait-list to avoid the disappointment of not getting into their favourite class. This rule applies to memberships, free trial class and package deals. These classes can easily be re-scheduled at the click of a button on your app or computer. You can cancel your booking up to 3 hours prior to day and evening classes and the night before for early morning classes.

Please note, if you book a class and do not attend you will be charged a no-show charge of $20. If you are attending the studio on Packages or class passes, you will surrender that pass for the missed class.

The good news is you can book into class up to six hours before. If the booking window has closed please do not hesitate to contact Jeannie via phone or text to inquire if there is a late space available for you.

Class Protocols

Jeannie J Kim reserves the right to cancel and change classes and events without prior notice should an emergency occur. Classes are 45 minutes in duration. Please arrive 5 minutes early to set up and plan to stay for the full class as leaving class early both disrespects the other members and can pose a danger to you and others as we use the equipment and move around constantly in a small space or may be meditating at the end. No mobiles in classes. Socks are compulsory and must be worn for hygiene and safety reasons.

Privacy Policy

Jeannie J Kim ensures your details are kept private. Any information she collects in relation to you is kept strictly confidential. Jeannie Kim does not pass on information or sell to third parties any of your personal details.

Returns & Refund policy

All purchases and gift certificates are non-exchangeable, non-refundable or non-transferable.

ClassPass Studios Policy

You may not use Jeannie J Kim’s Pilates Classes on 'ClassPass' passes if you have already purchased session packs. Jeannie J Kim allows ClassPasses only for new clients as an introduction to the studio.

Session passes and packages                                             

Terms and conditions apply. Packages of 10 sessions are valid for 6 months from purchase date. Packages of 5 sessions are valid for 3 months from purchase date. Single session passes are valid 1 month from purchase date. Please ensure you use your packages in the allocated time period as Jeannie J Kim does not extend these offers. Exceptions apply for injury or serious illness but will need to have a doctor’s certificate to support an extension.

Free trial session

One free trial session is only valid per one person and can not be exchanged for cash or credit and is not transferable to another person. To qualify for a single free trial session, you must have booked and paid for a “1-hour subsequent Acupuncture session” with Jeannie J Kim at the equivalent price of $100 at Back On Your Feet in within 30 days of obtaining the single free trial session. Once you have completed and paid for your acupuncture session, you will be given a unique code which will give you access to your single free trial. This unique code will expire within 30 days. To redeem your one free trial session, you must book at least one day in advance. Late cancellation of 12 hours before the class and/or a failure to attend nullifies your free trial session. This free trial session is exclusive to Jeannie’s Pilates classes only.

birthday vouchers

All birthday vouchers are limited to one per person and are non-refundable nor transferable and can not be exchanged for cash or credit. Birthday vouchers must be redeemed within 30 days of distribution. To redeem your birthday voucher, you must book at least one day in advance. Late cancellation of 12 hours before the class and/or a failure to attend nullifies your birthday voucher. Birthday vouchers distributed by Jeannie J Kim is exclusive to Jeannie’s Pilates classes only.

Rewards Program

The rewards program is exclusive to clients of Jeannie J Kim only and can only be redeemed for the items mentioned in her rewards program. Jeannie J Kim has the right to revoke all rewards points should a client be in breach of using the rewards programs otherwise stated on her website. Please refer to jeanniejkim.com for further information about the rewards program.